Refund policy
Last updated: April 17, 2026
Thank you for shopping with Omilabs. We want you to feel confident with your purchase. This policy outlines our guidelines for returns, exchanges, and refunds.
1. Return Policy Overview
We accept returns for both:
- Defective products
- Non-defective products
We also accept exchanges.
2. Return Eligibility
To be eligible for a return:
- Items must be unused and in new condition
- Returns must be requested within 30 days of delivery
We reserve the right to decline returns that do not meet these conditions.
3. Return Method
- Returns are processed by mail
- A return shipping label is included in your package
- Return shipping is free of charge
4. Exchanges
We offer exchanges for eligible items within the 30-day return window.
If you would like to exchange a product, please contact us to arrange the process.
5. Restocking Fees
- No restocking fees apply to any returns
6. Refund Process
Once your return is received and inspected:
- Your refund will be approved and processed
- Refunds are issued to your original payment method
Refund processing time: up to 10 business days
7. Non-Returnable Situations
We are not responsible for returns that:
- Do not meet the condition requirements
- Are sent back without prior communication
- Are lost in transit without proof of shipment
8. How to Start a Return
To initiate a return or exchange, please contact us with:
9. Contact Information
If you have any questions about returns or refunds, please contact us:
Store Name: Omilabs
Address: 618 Apricot Dr, Ocoee, Florida 34761, United States
Email: info@omilabsled.shop
Phone: +1 (850) 565-3908