Shipping policy

Last updated: April 17, 2026

Thank you for shopping with Omilabs. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Shipping Coverage

We currently ship to customers in:

  • United States
  • Canada

2. Order Processing Time

  • Order Cut-Off Time: 10:00 PM (EST)
  • Orders placed before the cut-off time are processed the same business day
  • Orders placed after the cut-off time will be processed the next business day

Handling Time: 1–2 business days
Processing Days: Monday to Friday (excluding public holidays)

During high-demand periods, processing times may be slightly extended.

3. Estimated Delivery Times

Delivery times begin after your order has been processed and shipped.

Transit Times:

  • United States: 5–7 business days
  • Canada: 5–7 business days

Total Estimated Delivery Time: 6–9 business days

Please note: Delivery times are estimates and are not guaranteed.

4. Shipping Fees

We offer free tracked shipping on all orders.

5. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery, including:

  • DHL
  • UPS
  • FedEx
  • USPS
  • Canada Post

Shipping carriers may vary depending on your location and product availability.

6. Tracking Information

  • All orders include tracking
  • Tracking details will be sent via email once your order has been shipped
  • You can track your order anytime using the link below:

👉 https://omilabsled.shop/pages/track-my-order

Please allow 24–48 hours for tracking updates to appear after shipment.

7. Customs, Duties & Taxes

  • Orders to Canada may be subject to customs duties or import taxes
  • In many cases, these fees are included in the product price

If additional charges occur, please contact us for assistance.

8. Delivery Delays

Delays may occur due to circumstances beyond our control, such as:

  • Customs inspections
  • Courier service disruptions
  • Weather conditions
  • High seasonal demand

Omilabs  is not responsible for delays caused by third-party carriers or external factors.

9. Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.

  • Contact us immediately if you notice an error
  • We cannot guarantee address changes once the order has been processed or shipped

10. Lost, Missing, or Undeliverable Packages

If your package is delayed, lost, or marked as delivered but not received:

  • Contact us and we will assist you
  • We will work with the carrier to investigate the issue

We are not responsible for packages that are:

  • Undeliverable due to incorrect address
  • Unclaimed or refused

Reshipping may require an additional fee.

11. Order Cancellation

Orders can only be canceled shortly after being placed.

  • Please contact us as soon as possible
  • Once processing has started, cancellations may not be possible

12. Contact Information

If you have any questions regarding shipping, please contact us:

Store Name: Omilabs 
Address: 618 Apricot Dr, Ocoee, Florida 34761, United States
Email: info@omilabsled.shop
Phone: +1 (850) 565-3908